Web3 Foundation announces the gradual discontinuation of official Polkadot support services

MarsBitNews · 2026-02-24T05:47:34+00:00

Web3 Foundation announces that it will gradually phase out official customer support for Polkadot, shifting towards building more autonomous products and user interfaces. The customer support contact form will be closed after one week, and the AI chatbots will be taken offline. User support will transition to decentralized communities.

MarsBitNews

2026-02-24 05:47:34

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Mars Finance News: The Web3 Foundation has announced that it will gradually phase out official customer support services for Polkadot. The organization stated that as the Polkadot ecosystem continues to mature, its strategic focus will shift from expanding centralized support functions to prioritizing the development of more intuitive and autonomous products and user interfaces, reducing users’ reliance on customer support from a system design perspective. According to the plan, the official support contact form will remain open for one week after this announcement, after which it will be officially closed, but remaining submitted tickets will still be processed; the AI chat bot will also be taken offline simultaneously. Additionally, the existing support page knowledge base will be temporarily retained but will no longer be updated or maintained. In the future, user assistance and support will fully transition to decentralized community channels, and the official recommends users seek help through Polkadot community platforms such as Discord, Reddit, and Telegram.

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